Thank you for shopping with RoseandPetals. Customer satisfaction is important to us, and we strive to provide high-quality cosmetics and skincare products. Please read our Return & Refund Policy carefully before making a purchase.
Returns Eligibility
Due to hygiene and safety reasons, beauty and skincare products cannot be returned once opened, used, or damaged after delivery.
You may request a return or replacement only if:
- You received the wrong product
- The product arrived damaged or defective
- The item is expired upon delivery
Return Request Timeline
Customers must contact us within 48 hours of delivery to request a return or replacement.
Please include:
- Order number
- Product photos
- Clear images of the issue
Requests made after the specified timeframe may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or opened products
- Products damaged due to improper handling
- Sale or discounted items
- Gift cards or promotional products
Refund Process
Once your request is reviewed and approved, refunds will be processed to the original payment method within 5–10 business days.
In some cases, only partial refunds may be granted depending on product condition and issue verification.
Replacement Policy
If your product is damaged, defective, or incorrect, RoseandPetals may offer a replacement instead of a refund, depending on product availability.
Cancellation Policy
Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation requests will not be accepted.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error from RoseandPetals.
Contact Information
For return or refund assistance, contact us:
RoseandPetals
Jahangirpura, Gujarat, India
Phone: 0987657586
Email: roseandpetals44@gmail.com