1. Are your products original and authentic?
Yes, all products available at RoseandPetals are carefully selected for quality and authenticity.
2. How long does shipping take?
Orders are usually processed within 1–3 business days and delivered within 5–10 business days depending on your location.
3. Can I return opened products?
For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned.
4. How can I track my order?
Once your order is shipped, tracking details will be shared via email or SMS.
5. What payment methods do you accept?
We accept secure online payments through trusted payment gateways including UPI, debit cards, credit cards, and net banking.
6. Do you offer Cash on Delivery (COD)?
COD availability may depend on your location and order value.
7. What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery with product photos and order details for assistance.
8. Are your skincare products suitable for sensitive skin?
Skin types vary from person to person. We recommend doing a patch test before using any skincare or cosmetic product.
9. How can I contact customer support?
You can contact us through:
- Phone: 0987657586
- Email: roseandpetals44@gmail.com